Frequently Asked Questions
Find answers to common questions about our service, coverage options, and how we help you save on auto insurance.
Our Service
- How does your comparison service work?
Our AI-powered platform analyzes your information against millions of data points to find the best insurance matches. We use advanced algorithms to compare rates from multiple providers simultaneously, ensuring you get accurate, personalized quotes in minutes. The entire process is automated, secure, and designed to save you both time and money.
- Is your service really free?
Yes, our service is 100% free for users. We make money through partnerships with insurance providers when you choose to purchase a policy through our platform. This business model allows us to provide our comparison service at no cost to you, while maintaining our commitment to unbiased recommendations. The rates you see are the same as going directly to the provider.
- How accurate are your quotes?
Our quotes are highly accurate thanks to our real-time data processing and AI technology. While final rates may vary slightly based on additional verification factors, our estimates are typically within 5% of the final price. We continuously update our algorithms with the latest market data to ensure accuracy.
- Do you sell my information?
Absolutely not. We take your privacy seriously and never sell your personal information to third parties. We only share necessary information with insurance providers when you explicitly choose to proceed with a quote. All data is encrypted using bank-level security standards.
Insurance Coverage
- What types of auto insurance do you compare?
We compare all major types of auto insurance coverage, including: liability coverage (bodily injury and property damage), collision coverage, comprehensive coverage, personal injury protection, uninsured/underinsured motorist coverage, and additional options like roadside assistance and rental car coverage.
- Which insurance companies do you work with?
We partner with over 30 top-rated insurance providers nationwide, including major carriers and regional insurers. Our partners are carefully vetted to ensure they meet our standards for financial stability, customer service, and claims satisfaction.
- Can I customize my coverage options?
Yes, you have full control over your coverage options. Our platform allows you to adjust coverage types and limits to see how different choices affect your premium. We also provide recommendations based on your specific situation to help you make informed decisions.
- What affects my insurance rates?
Insurance rates are determined by multiple factors, including: your driving history, vehicle type and age, location, credit score (in most states), annual mileage, coverage choices, and applicable discounts. Our AI technology analyzes all these factors to find you the best rates.
Using the Platform
- How long does it take to get quotes?
Most users receive their personalized quotes within 3-4 minutes of starting the process. Our AI technology works quickly to analyze and compare rates from multiple providers simultaneously. The exact time may vary depending on the complexity of your insurance needs and the number of quotes being generated.
- What information do I need to provide?
To get accurate quotes, you'll need to provide: basic personal information (name, address, date of birth), vehicle information (make, model, year, VIN), driving history (accidents, violations), current insurance status, and desired coverage types. Our smart form guides you through the process and only asks for relevant information.
- Can I save my quotes and return later?
Yes, you can create a free account to save your quotes and return to them later. Your account also allows you to track price changes, receive alerts about better rates, and manage your insurance information in one place.
- What happens after I choose a quote?
When you select a quote, you'll be connected directly with the insurance provider to complete your purchase. In most cases, you can finalize your policy online or speak with an agent if you prefer. We'll guide you through the process and remain available if you need assistance.
Support & Security
- How do you protect my personal information?
We use industry-leading security measures to protect your data, including: 256-bit SSL encryption, secure data centers, regular security audits, and strict access controls. We're fully compliant with all relevant data protection regulations and never store sensitive information like credit card numbers.
- What if I need help during the process?
Our customer support team is available Monday through Friday, 8am to 8pm EST, to assist you via phone, email, or live chat. We also have an extensive help center with guides and tutorials. For urgent matters, we provide 24/7 support through our automated assistance system.
- Can I speak with a licensed agent?
Yes, we have licensed insurance agents available to answer your questions and provide guidance. While our platform is designed to be self-service, we understand that some situations require personal assistance. You can request to speak with an agent at any point in the process.
- What if I'm not satisfied with my quotes?
If you're not satisfied with your initial quotes, we can help you explore different coverage options or waiting periods that might affect your rates. Our goal is to find you the best coverage at the best price, and we're happy to work with you until you're satisfied with your options.
Still have questions?
Can't find the answer you're looking for? Our team is here to help.